XBOX 360 and Frustrating Lengthy Repair Times

XBOX 360How well is the XBOX 360 manufactured? That’s a question a lot of people seem to be asking these days as XBOX 360 returns are on the rise. In fact, the spike in these returns has supposedly led to a repair backlog and an increase in the return time back to the consumer. Some people have reported return times as high as 8 weeks. That’s insane if you consider that most gamers do not want to be without their consoles for a 2 full months! Hopefully this backlog is taken care of and Microsoft gets these hardware errors fixed with pertinent updates to the game consoles.

I really like the XBOX 360 and believe the graphics are awesome. The problem lies when you have a superbly built system and it fails. When it fails and things go wrong it leaves the consumer stuck. I mean, you can’t take it back to the store where you bought it from, so you have to rely on the manufacturer. If the manufacturer repair process is ridiculously slow, then you are basically without your game console. Nothing is more frustrating than being in this predicament as you are totally helpless and extremely upset. Hopefully none of you guys get into this situation. Now, in Microsoft’s defense, I did hear a rumor that instead of doing the lengthy repairs, Microsoft has been sending brand new game consoles back to the consumer instead.

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March 13, 2008 | Filed Under Tech News 

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2 Responses to “XBOX 360 and Frustrating Lengthy Repair Times”

  1. XBOX 360 and Frustrating Lengthy Repair Times on May 4th, 2008

    […] XBOX 360 and Frustrating Lengthy Repair Times How well is the XBOX 360 manufactured? That’s a question a lot of people seem to be asking these days as XBOX 360 returns are on the rise. In fact, the spike in these returns has supposedly led to a repair backlog and an increase in the return time back to the consumer. Some […] […]

  2. Chad on May 6th, 2008

    I sent mine in for repair 2 weeks ago, a full 7 business days and microsoft said they’ve not even recieved it yet. I called another tech support agent who said they had it, but its just not made it to the repair line. I asked when they got it and the tech said “we jsut got it 9 days ago”. So, basically they’ve had it for 9 days sitting in a basket collecting dust instead of fixing it or replacing it.

    I asked the tech “how long will it take to get repaired” and the reply was “3-4 weeks fro mwhen service recieves it” meaning I’m going to be out of a console for a total of a month and a half if all goes well.

    Mind you, this is the 4th system I’ve sent in for repair and the 6th system I’ve owned. I’ve gotten back 2 faulty 360’s that were obvious refurbs from a home that didn’t take care of them. i send in a flawless, clean 360 and get one back with scratches and small dents. It looks really great sittign next to my 2000 plasma tv and having something that looks like it came out of someones garbage can right next to it.

    Just so we’re clear, those refurb units are only getting the orginal problem fixed. so if someone plays 2000 hours on a unti and it gets the rrod, they’ll fix the rrod and not do anything with a dvd drive that has 2,000 hours on it. So even though you’ve bought a brand new system and only logged in 100 hours total, you may get back a system thats been used to play every game under the sun along with someones movies and music. I don’t use mine as a media center, but some people do.

    Now we’ve started keeping another system on hand so when the main one breaks down, we’ll have another. But, currently I’m looking at one dead unit that is no longer on warranty and my other is at microsoft. 2 dead units in 3 months when we only play 20 hours a month total.

    Microsoft needs to make this right and soon. whats going to happen when no one has a warranty and there are a few million dead units out there? This is the biggest failure to ever hit the gaming world and if I didn’t have a huge collection of games, I’d throw it away and go back to owning sony products.

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